Lost your car keys? Start here
Check your options, gather the vehicle details and arrange the right help.
Read the detailsTHE CAR KEY HELP CENTRE
Understand your options, solve a key problem and plan your visit. Find practical advice for your vehicle, from a lost key to a planned spare.
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37 guides and useful pages
Check your options, gather the vehicle details and arrange the right help.
Read the detailsMatch your situation to replacement, spare keys, programming, repair or vehicle access.
Read the detailsA practical checklist for a key-not-detected warning: record the message, compare your spare and find the correct vehicle-specific backup procedure.
Read the detailsSeparate a remote-key problem from an unresponsive vehicle. Check what still works, record warnings and prepare the details needed for an assessment.
Read the detailsCheck what a key listing includes, confirm compatibility and ask about programming before purchasing a shell, blank blade or replacement electronic fob.
Read the detailsUnderstand the key-type labels used in our catalogue, including physical blades, transponders, remote fobs, proximity keys and key cards.
Read the detailsCompare a dealer and mobile auto locksmith using the same vehicle details, key requirements, total cost, appointment arrangements and aftercare questions.
Read the detailsTell your locksmith when a key may have been stolen. Ask about missing-key authorisation, physical lock access, remaining keys and checks after replacement.
Read the detailsDescribe a non-starting vehicle clearly: key movement, dashboard response, sounds, warnings and recent work help determine the right assessment.
Read the detailsPrepare for a boot lockout with a clear location, vehicle details and key information. Check safe access options and understand the limits of keyless systems.
Read the detailsPrepare vehicle details, unit identifiers and fault history before buying a replacement ECU. Confirm compatibility, cloning or programming requirements first.
Read the detailsUnderstand the difference between reading fault codes and investigating their cause. Ask what a diagnostic appointment includes before agreeing to repairs.
Read the detailsThe cost depends on the exact vehicle, key system, whether a working key remains and the work required at the vehicle. Our catalogue shows listed spare-key options. Confirm the full price for your registration and postcode before booking.
Read the detailsThere is no single completion time for every car. Ask separately about arrival, parts availability and the time needed for cutting, programming and checks. We confirm an estimate for the vehicle and current availability before agreeing the visit.
Read the detailsA spare-key appointment adds a usable key while one still works. An all-keys-lost job starts without a working key and may also require vehicle access and security decisions. Both depend on the exact vehicle, key system and available options.
Read the detailsSome UK policies cover lost or stolen keys, but the cover, limits and claim conditions differ. Ask your insurer what it authorises before booking. A spare key does not come with a guaranteed insurance discount.
Read the detailsCheck that the provider supports your vehicle, explains the complete quote and identifies who will attend. Read relevant reviews and verify any claimed accreditation with the organisation that issued it.
Read the detailsKeep keys out of sight and away from doors and windows, secure the spare separately, and check that the car has locked. For passive keyless keys, consider a tested signal-blocking pouch as one part of your precautions.
Read the detailsA key-finder app needs a compatible tracker attached and set up beforehand; it cannot locate an arbitrary car fob. Keep a working spare securely apart from your everyday key so it remains useful during a lockout.
Read the detailsKeep potentially useful keys for assessment first. Unwanted electronic fobs and their batteries belong in appropriate collection schemes, not household rubbish. Check your council’s instructions for metal keys and small electrical items.
Read the detailsSend your registration, model, year, postcode and working-key status. Confirm compatibility, the full quote and current availability before attendance. A mobile visit still depends on safe access and the work required for your vehicle.
Read the detailsChoose a key that is confirmed for your exact vehicle and supplied with the functions and support you need. An original or aftermarket label alone does not establish compatibility or reliability.
Read the detailsProgramming prepares supported key electronics for the vehicle. Cutting a blade, pairing remote buttons and enabling starting are different requirements, so ask which are included for your key.
Read the detailsStop repeating an unsuccessful procedure and record the exact result. The key’s suitability, the procedure and any existing vehicle fault need checking before deciding what to do next.
Read the detailsUse the battery type, orientation and opening method specified for your exact key. Not every fob has an owner-replaceable battery, and a fresh battery does not solve every remote fault.
Read the detailsA smart fob is a physical key used with a supported keyless system. A digital car key is a compatible phone or watch credential. An app with remote controls is not automatically a digital starting key.
Read the detailsRemote start, keyless entry and app locking are separate features. A replacement fob cannot be assumed to add them; check the vehicle’s equipment and the manufacturer’s requirements first.
Read the detailsRepair may be suitable when the fault is limited and the useful components remain serviceable. Replacement may be needed when the key cannot be restored reliably. An assessment should establish which applies.
Read the detailsA practical checklist for agreeing the scope and total before work starts.
Read the detailsFrom your first call to the final checks with your vehicle.
Read the detailsQuick answers about keys, coverage and appointments.
Read the detailsCall or send your vehicle details and postcode to check support and availability.
Read the detailsReplacement keys, even when you no longer have the original.
Read the detailsMobile help when your keys are locked inside the vehicle.
Read the detailsHelp with a broken key in the ignition and the work needed afterwards.
Read the detailsAssessment, repair and replacement for vehicle ignition problems.
Read the detailsA duplicate for another driver or a useful backup for yourself.
Read the detailsTry a shorter phrase or clear the topic filter. For a vehicle-specific question, ask our team.
COMMON QUESTIONS
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