FREQUENTLY ASKED QUESTIONS
Car key questions.
Straightforward answers.
Find practical information about car keys, appointments and our mobile service. For an urgent problem, call for help with your specific vehicle.
Replacement keys & spares
Can you help if I have lost all my keys?
Yes, we can make replacement keys for many vehicles without the original. Share the make, model and year so we can confirm compatibility and the next step.
Can I get a spare while my current key still works?
Yes. A spare key is useful for another driver or as a backup. Have your working keys available and tell us how many additional keys you need.
Does a new key need programming?
Many modern car keys include electronics that must be recognised by the vehicle. Programming requirements depend on the vehicle and key type.
Can you program a key bought elsewhere?
Please check with us first. We need the vehicle details and information about the supplied key before confirming suitability.
Do you support my make and model?
We work with a wide range of vehicles. Support depends on the model, year and key system, so provide those details before arranging work.
Lockouts, remotes & ignition faults
My keys are locked in the boot. Can you help?
Tell us the vehicle model and where the keys are. We’ll assess the appropriate access method for that vehicle.
Will you need to damage the car to open it?
We use specialist, non-destructive vehicle-entry techniques. The locksmith will assess the situation and explain the proposed approach before starting.
My remote does not work. Is it just the battery?
A battery, programming issue or physical fault can affect a remote. Tell us which functions still work and whether a spare behaves differently.
Can you remove a key broken in the ignition?
We offer broken-key extraction and related ignition work. Keep any loose pieces and avoid forcing tools or another key into the ignition.
Coverage, quotes & appointments
Which areas do you cover?
We provide mobile services across London and surrounding counties, including Surrey, Sussex, Berkshire, Buckinghamshire, Oxfordshire, Hertfordshire, Hampshire and Kent, plus historic Middlesex. Call with your full postcode to confirm coverage and availability.
How quickly can you arrive?
Arrival time depends on your exact location and availability. Call for the current estimate before arranging a locksmith.
Are you available at night and on weekends?
Yes. Our service is available 24/7, including weekends and holidays. Contact us to confirm availability at your location.
How much will the job cost?
The quote depends on the service, vehicle and key requirements. Provide your details and ask for the total cost and what is included before work begins.
What should I have ready for the appointment?
Have the vehicle details, location and any working or broken keys ready. Ask the team which identity or ownership documents they need you to provide.
Can I bring the car to your address?
We provide a mobile service. Please contact us before travelling to the business address to confirm arrangements.
Do you work with vans and fleets?
Yes, we welcome enquiries for individual commercial vehicles and fleets. Send the vehicle details, number of keys needed and locations so we can confirm scope.
Let’s get you back to your day.
Tell us your postcode, vehicle details and what’s happened. We’ll explain the next step.